Effective Date: 19/3/2025

At Burnfoot Wool, we strive for customer satisfaction. If you are not happy with your purchase, please review our refund policy below.

1. Returns & Exchanges

• You may return items within 30 days of purchase.

• Items must be unused and in their original packaging.

• Customers are responsible for return shipping costs unless the product is defective.

2. Refund Process

• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [X] days to your original payment method.

3. Non-Returnable Items

Certain items, such as custom orders and gift cards, are non-refundable.

4. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us at burnfootwool@gmail.com within 7 days.